Like a knight in shining armour, the Ombudsman for Pensions actually delivers good results according to the annual report for 2013/2014.
Some of the notable achievements mentioned in the Pensions Ombudsman report include:
10% increase in the number of enquiries received
“¢ Took on 1,058 cases for investigation
“¢ 1,115 investigations completed
“¢ One in three cases decided by an ombudsman was upheld in full or part
“¢ 80% of investigations took under a year to complete
“¢ 50 complaints received about transfers blocked because of alleged pension liberation
“¢ Responded to enquiries within an average of 1 day
“¢ Investigations completed in an average of 9.47 months
So there you go, I was not aware of this office dedicated to helping to solve private pension problems in Britain. It turns out the same office is also the Pension Protection Fund Ombudsman. All services are FREE for both, no solicitors involved. If there is any catch, you have to ask for the Ombudsman’s help within three years of the events complained about.