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  • #32561
    witsender9
        • Topics: 47
        • Replies: 66
        • Total: 113
        • BIC Full Member
        • ★★★★★
        Member since: 27th September 2009

        Having returned from Scotland on a delayed flight we were very tired and dropped our guard at Heraklion Airport and gave a thief the opportunity steal our laptop bag which contained our laptop and passports,after realising that the bag was missing we returned to the airport and reported the loss to the police who were in receipt of our passports which the thief had discarded but no laptop bag.I went to Multirama in Chania to purchase a replacement laptop and chose a HP laptop @ 399 euros,as we are British I asked if we could see the operating system in English and was told that would be 35 euros extra to which I replied you cannot seriously expect me to purchase this item and then expect meto pay 35 euros more than a Greek person would pay.To my astonishment the manager told me to go and buy my laptop in Scotland.I have telephoned Athens to complain with no positive outcome.

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        BullionVault

        #32965
        Crete4me
            • Topics: 12
            • Replies: 244
            • Total: 256
            • Practcally Cretan
            • ★★★★★★
            Member since: 14th November 2005

            Why not try for a comparison…email PC World and ask if you spend 350 pounds on a laptop can you have the operating system, in Greek, for free. If you get a ‘yes’ then you have more strenght to your complaint.

            You are not alone with problems with them. I took a printer into my local branch and asked them to clean and service it. I got it back and as the guy, rightly said, it looked like new but there was a problem…….. it no longer worked! Opened it up and found liquid inside, got a second opinion and was told it had shorted out. Back to M, told them what another engineer had said, result…shrug. Not our fault, you’d used cheap replacement cartridges so your problem even thogh it worked before they cleaned it. Will not use them again.

            #33248
            eleni
                • Topics: 57
                • Replies: 554
                • Total: 611
                • Practcally Cretan
                • ★★★★★★
                Member since: 12th November 2005

                I had a quite different experience. When I bought my lap top ( mac) I paid for the extra insurance. After a while I had a problem with the back light not working and called Multirama. They sent someone out to the house to look at the laptop – when he said that it would have to go to Athens – which I expected – they left another laptop with me to use while it was away. In ten days or so i had a call to say the laptop was ready and it was delivered to my house again in perfect working order. I could not have wished for better service. I had no problem with the operating system when I bought it- but that may have been because it was a Mac. If you look at the catalogue in the shops here or on line, it usually tells you if the system is in Greek, English, or if there is a choice. I suspect that if you were a Greek in the UK you would pay a deal more than 35 Euro to get a Greek system :)

                #33451
                samilias
                    • Topics: 35
                    • Replies: 54
                    • Total: 89
                    • BIC Old Hand
                    • ★★★★
                    Member since: 24th November 2009

                    I had to pay extra with e- shop to have operating changed into english. It was sent to Athens to be installed.
                    This was done after it had been purchased and I had to take it back to have this done.

                    #33610
                    witsender9
                        • Topics: 47
                        • Replies: 66
                        • Total: 113
                        • BIC Full Member
                        • ★★★★★
                        Member since: 27th September 2009

                        I am pleased the moderator of this sight had a different experience from me with Multirama, that being said it does not take away from my experience being told by the manager to buy my laptop in Scotland if all ex pats bought everything they needed from their native country it would certainly have some impact on the Greek economy.I think the writer missed the point, it was the offensive attitude of the manager I was objecting to.

                        #33734
                        mikedunn
                            • Topics: 34
                            • Replies: 212
                            • Total: 246
                            • BIC Full Member
                            • ★★★★★
                            Member since: 21st February 2007

                            Possibly I am being very foolish here, but my experience of installing Windows leads me to believe that one is given the choice of language only a few minutes into the installation process.

                            Only use Windows as a guest under Linux, myself. :-?

                            #33836
                            crete4ever
                                • Topics: 10
                                • Replies: 112
                                • Total: 122
                                • BIC Full Member
                                • ★★★★★
                                Member since: 20th September 2010

                                Quite correct mikedunn, bought a desk top and a laptop from Kotovolos/Dixons and both are running english.

                                You have the opportunity to change the OS from Greek to a variety of languages.

                                #33919
                                daveellen
                                    • Topics: 25
                                    • Replies: 87
                                    • Total: 112
                                    • BIC Full Member
                                    • ★★★★★
                                    Member since: 25th January 2011

                                    In general the larger the orgn the poorer the service – Uk or Greece. Most have a fixed charge for opening the lid and guess this is the 35 euros.
                                    I could have saved buying from Multirama when I replaced laptop but went to Media Planet in Kalyves and the OS was set up and hard drive data transferred plus all updates done before collection. Any problems I pop in to see Spiros.

                                    #33986
                                    MartinP
                                        • Topics: 82
                                        • Replies: 581
                                        • Total: 663
                                        • Practcally Cretan
                                        • ★★★★★★
                                        Member since: 27th July 2007

                                        Eleni forgot to mention that her problem occurred during the petrol tanker drivers’ strike, when most of us had empty tanks. I was present when the Multirama technician arrived. He was pleasant and helpful and (unusually) very knowledgeable about Macs. I watched him check it and he did exactly what I’d done to eliminate the various possibilities.

                                        For my part, I have had nothing but helpful and friendly service from Multirama. I took my Mac Mini for repair. They told me it would cost at least €300 to get it fixed in Athens. A week later they phoned to say it was ready. They’d fixed it themselves and the bill was €120. They could easily have ripped me off another €180 and I wouldn’t have known any different.

                                        If you buy a Mac, you get asked which language to use when you first switch on. I don’t see why Windows would be any different.

                                        Archie, if you need to use that shop again, let me come along. I can get a smile out of them. :)

                                        #34044
                                        witsender9
                                            • Topics: 47
                                            • Replies: 66
                                            • Total: 113
                                            • BIC Full Member
                                            • ★★★★★
                                            Member since: 27th September 2009

                                            Thank you Martin,I did what the man suggested and bought a new laptop from the UK perhaps if every expat bought what they required in this way it would have a slight impact on the Greek economy don’t you think?It is only my opinion but I think the manager was well out of order with his remark and as expected reporting this incident to Multirama Customer Services brought about no response.I will never use Multirama in Chania again.

                                            #34095
                                            Lawman
                                                • Topics: 22
                                                • Replies: 108
                                                • Total: 130
                                                • BIC Full Member
                                                • ★★★★★
                                                Member since: 4th July 2010

                                                Witsender9’s experience sounds just like PC World in the UK. My experience was on every occasion they would ignore the law as regards customer protection and only caved in when Trading Standards were brought into the equation.

                                                We have a first-rate computer guy in Rethymno who deals fairly and will evn build you a PC for a very realistic sum. Happy to mention his name over a private pm.

                                                #34137
                                                Mele
                                                    • Topics: 12
                                                    • Replies: 53
                                                    • Total: 65
                                                    • BIC Old Hand
                                                    • ★★★★
                                                    Member since: 12th January 2010

                                                    I first purchased my laptop from Multirama in Heraklion 3 years ago and after 3 months the screen went blank. The repair man there was insistent that I had loaded another programme onto the laptop/somebody else had used it etc. I informed that it was only myself and nothing different had been done. I left it and then remembered I had not given him the password, so made a special effort to go back and tell the man, with the same arrogant attitude that he didnt need it. Sure enough 3 days later at 830pm I received a phone call asking for the password without the man waiting to hear that the first letter was a capital one. Sure enough another phone call then telling me it was a password fault! I told him if he had listened in the first place it would work, which of course he then did. After one day I was told the laptop was ready for collection only to find that he had just accessed in and reloaded from his own disc the Vista system. I was then told to pay 50 Euro. I said to him that I could recover the system myself just by pressing F8, but once again the arrogance and downtalking to me. On taking the laptop back home (best part!) he had loaded everything in Greek and on telephoning I was then told to bring the laptop back again so an English version could be brought from Athens. As I could now see the screen, I told him forget it I will just restore the whole thing by pressing F8 myself, which I did. Fifty Euro down the drain and I forgot to say that I made the mistake of slamming my wrist down on the counter when I tried to explain things and the guy just lost it completely. Clearly did not like an English woman telling him his job. I complained to the Manager about his attitude, but needless to say I just got the usual shrug of the shoulders and pushed out mouth. I will never use Multirama again. Drooling over you when they are selling, but aftersales zero.

                                                    #34177
                                                    part time skopi resident
                                                        • Topics: 2
                                                        • Replies: 30
                                                        • Total: 32
                                                        • BIC Junior Member
                                                        • ★★★
                                                        Member since: 27th September 2011

                                                        61656769687962620C0 wrote: Possibly I am being very foolish here, but my experience of installing Windows leads me to believe that one is given the choice of language only a few minutes into the installation process.

                                                        Only use Windows as a guest under Linux, myself. :-?

                                                        Only Windows 7 Ultimate includes Multilingual User Interface (Language Pack) support. You can then install the English Language Pack from under Regional and Language settings in Control Panel.
                                                        You can change the system language in XP via the control panel.
                                                        Regards
                                                        David

                                                        #34214
                                                        dylan
                                                            • Topics: 16
                                                            • Replies: 23
                                                            • Total: 39
                                                            • BIC Junior Member
                                                            • ★★★
                                                            Member since: 28th March 2010

                                                            I got the same couldnt care less attitude in multirama in Aghios.Obviously it must be the companys training in customer care!!!
                                                            I let my shoes do the talking and left,not without getting my money back first!!.
                                                            They also had a sexist attitude towards women and i will never use them again. In todays economic plight they need to do everything they can to encourage customers to shop with them.Its that kind of attitude that helped get us in the mess this countrys in today.
                                                            From now on i dont put up with the couldnt care,sexist attitude i just walk out and find a shop that shows me some good old customer service

                                                            #34246
                                                            MartinP
                                                                • Topics: 82
                                                                • Replies: 581
                                                                • Total: 663
                                                                • Practcally Cretan
                                                                • ★★★★★★
                                                                Member since: 27th July 2007

                                                                Just a thought – were you speaking to them in English or Greek? I try to speak only Greek, at least to begin with. My Greek is abysmal but at least they can see that I’m trying.

                                                                (Try going into PC World, Dixons, Overclockers, etc. in the UK and speaking Greek. See how helpful they are.)

                                                                I went back to Multirama last week because a friend had dropped a Hard Drive and broken it but needed to retrieve irreplaceable photos. The technician couldn’t have been more helpful. (I have never spoken to the manager, nor needed to.)

                                                                BTW there are two computer shops in Kalives. I’ve found both of them very helpful (but, again, I speak to them in schoolboy Greek so maybe an English speaker would get a different reaction.)

                                                                #34276
                                                                anne-marie
                                                                    • Topics: 60
                                                                    • Replies: 218
                                                                    • Total: 278
                                                                    • Practcally Cretan
                                                                    • ★★★★★★
                                                                    Member since: 18th October 2009

                                                                    I would never put foot in Multirama again no matter what language I spoke!!

                                                                    I paid 700 euros for a lap top in their shop in Rethymno. The screen went black after 5 months, although still under guarantee they wanted 15 euros to send it to Heraklion.

                                                                    It came back supposedly fixed, shortly after the same thing happened again. This time they didn’t mention 15 euros but off it went to Heraklion again. The third time it happened was just outside of the 12 month guarantee period. They tried to tell me that each time the screen had gone black it was a different problem…what a load of crap!!

                                                                    I called Multirama Athens. Rethymno were told to not send the lap top to Heraklion again but to send it Athens. They ignored them. I have never seen my lap top again. I got fed up calling and going in to the shop and just couldn’t be bothered any more. Luckily they had given me temporary use of one theirs whilst mine was supposedly getting fixed!

                                                                    They may have kept my money and new lap top, but I have lost them so much business in both languages and will continue to do so!

                                                                    #34304
                                                                    Lawman
                                                                        • Topics: 22
                                                                        • Replies: 108
                                                                        • Total: 130
                                                                        • BIC Full Member
                                                                        • ★★★★★
                                                                        Member since: 4th July 2010

                                                                        Under an EU wide directive the guarantee period on goods is two years. We have successfully used this information to obtain a refund on a failed printer 18-months old.

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